SHIPPING terms & RETURNS

Learn more about terms, shipping and returns below

SHIPPING INFORMATION

Free Shipping for orders over $600, after discounts. – shipping for all orders under $600, Australia wide is calculated by package size and weight according to Fastway Couriers shipping calculator with the origin address being the Eumundi QLD.

Delivery times on wool bedding is dependent on demand and season and is usually made and dispatched within 3 days.

Delivery times on ugg boots and all other products not manufactured on site is dependent on stock availability. If not in stock please allow 14 days delivery from the Australian manufacturer. If the item is in stock turn around is same day. Custom orders can be up to 21 days.

To avoid disappointment please be aware as with all quality Australian made products there can sometimes be delays.

RETURN POLICY

Please choose carefully when selecting quilts, pillows, bedding products from our range as there is no exchange on these items due to health reasons, unless of course if the product is found to be faulty on arrival.

In the rare chance that of any of Libby’s Aussie Wool product are found to be faulty please contact us immediately via the below form.  We will arrange for the product to be returned to our factory for assessment and depending on the situation a repair, exchange or, if not other option is available, a refund or if the product will be arranged.

Returns request

OTHER TERMS

We keep all our customers information completely private and don’t use them for any other purpose then the delivery of amazing natural products